1. General Policy Overview

At Almiria Limited, customer satisfaction is our top priority. We understand that there may be instances where you need to return or exchange a product. This policy outlines the conditions under which returns or exchanges can be made for ICT products purchased from Almiria Limited.

2. Eligibility for Returns

• Time Frame: Products may be returned within 14 days of the delivery date. After 14 days, Almiria Limited will not accept returns or exchanges.
• Condition: The product must be in its original, unused condition with all original packaging, manuals, and accessories intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Software products once they are opened or downloaded.
• Products that have been modified, customized, or tampered with.
• Products that are damaged due to misuse, neglect, or improper handling.

4. Return Process

• Step 1: Contact our Customer Service team at +254111042000 / +254700449778 to initiate a return. Please provide your order number, the product you wish to return, and the reason for the return.
• Step 2: After receiving return authorization, securely package the product in its original packaging. Ensure that the item is well-protected during transit.
• Step 3: Send the package to the return address provided by our Customer Service team. The customer is responsible for shipping costs unless the product was received damaged or defective.

5. Refunds

• Method: Refunds will be processed using the original payment method.
• Time Frame: Refunds will be processed within 10 business days after the returned product has been received and inspected by Almiria Limited.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped).

6. Exchanges

• If you received a defective or incorrect product, please contact our Customer Service team within 7 days of receiving the product. We will arrange for an exchange at no additional cost to you.
• Exchanges are subject to product availability. If the product is not available, a refund will be offered.

7. Warranty Claims

For products covered under warranty, please refer to the manufacturer’s warranty policy. Almiria Limited will assist in facilitating warranty claims where applicable.

8. Contact Information

For any questions or assistance with returns, please contact us at:

• Phone: +254111042000 / +254700449778
• Email: sales@almiria.co.ke
• Office Address: Old Mutual Building 2nd Floor Room 221, Kimathi Street, Nairobi , Kenya

9. Policy Updates

Almiria Limited reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Note: This policy applies to ICT products purchased directly from Almiria Limited. For products purchased from third-party retailers, please refer to their respective return policies.